Terms of service

Terms of Service

Overview This website is operated by Go Raw Pet Products. Throughout the site, the terms “we”, “us”, and “our” refer to Go Raw Pet Products. Go Raw Pet Products offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Acceptance of Terms By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any services.

Modifications to the Terms We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Products or Services Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return and Refund Policy.

Return and Refund Policy Due to the nature of our products (frozen and raw pet food), we cannot accept returns. However, we are committed to customer satisfaction and offer partial refunds or replacements if there is a problem with your order, such as damaged or defective items. To qualify for a refund or replacement, you must email us within 48 hours of receiving your order with photographic evidence of the issue at hello@goraw.co.nz.

Rural Delivery Terms Due to the challenges associated with delivering perishable goods to rural addresses, Go Raw Pet Products requires customers at rural addresses to acknowledge and accept full responsibility for their orders once they are dispatched. This includes acknowledging the risk of spoilage. Go Raw Pet Products will not replace spoiled products or offer refunds for orders sent to rural addresses. By placing an order with a rural delivery address, you agree to these terms.

Accuracy, Completeness, and Timeliness of Information We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement.

Third-Party Links Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of these materials, and we do not warrant and will not have any liability for any third-party materials.

Personal Information Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without prior notice.

Contact Information Questions about the Terms of Service should be sent to us at hello@goraw.co.nz.