Raw Feeding FAQs

I'm unsure what to feed my pet, or what products to start with, can you help?

We strongly believe that every pet is different so there shouldn't be a 'one size fits all' approach - therefore, this isn't an easy answer. Many factors play a part in determining what to feed your pet - their size, age, health/conditions, preferences, and activity level. Our best advice is to reach out to us if you're unsure and we can do our best to suggest products that we think your pet will love.

Why should I feed my pet a raw diet?

A raw diet can provide many health benefits for your pet, including better digestion, healthier skin and coat, stronger immune system, and improved energy levels. It also helps to avoid fillers, preservatives, and other additives that can be found in some commercial pet food.

Is raw pet food safe?

Yes, raw pet food is safe if handled and prepared properly. You should follow the same food safety precautions as you would with your own food, such as washing your hands and cleaning surfaces thoroughly.

How do I transition my pet to a raw diet?

It is best to introduce new foods gradually. Start by adding a small amount of raw food to your pet's current diet and gradually increase the amount over a few weeks. Monitor your pet's behavior and health during the transition. You can find out more info here.

Delivery FAQs

Where do you deliver?

We can deliver all our products, including our frozen pet food, to residential and central business addresses throughout the country. Unfortunately, at this stage, we do not ship our products to rural addresses. Head over to our Delivery page for more information on where and how we deliver.

Do you offer click and collect?

We currently do not offer a click and collect for your orders but we do offer overnight delivery to urban addresses (based on what you have ordered and when you order was placed).

How do you deliver your frozen products?

We pack and courier our frozen pet food with extra thick, double-insulated cardboard cases to keep your products as best chilled as possible. If your order arrives unfrozen but still chilled - don't stress! It is still safe to refrozen as soon as it arrives.

I live rural, how can I get your products delivered?

There are a number of local agents who will receive parcels on your behalf. You can view the NZ Couriers 'Nearest Location' map to find the closest agent to you. When placing your order, ensure you select their location for the delivery address, and of course, be sure to head there to collect your order once delivered!